People Love You: Delivering Legendary Client Experiences by J. Blount. Hardcover

People Love You: The Real Secret to Delivering Legendary Customer Experiences by Jeb Blount • Hardcover • Wiley; 1st edition (February 4, 2013) • 192 Pages Condition: Excellent ———————————— The more emotional the experience you can remember, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When clients/customers have a negative experience, they vote with their feet (and wallet) and head to your competitors. When customers have a positive emotional experience, it anchors them to your brand, and ultimately to you. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you’ll learn the real secrets of customer experience including: • 7 Essential Principles of Customer Engagement • 5 Levers for Creating a Legendary Customer Experience • The Secret to Bridging the Experience Gap How to Leverage the Pull Strategy to become a Trusted Advisor • 2 Most Important Rules for Dealing with Pissed-off Customers In People Love You, Jeb Blount gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.