Our Store Policies

Name: Our Store Policies
Brand: Free People
SKU: 60200d683751f5cc3b9de9e0
Availability: OutOfStock

Size

Not for sale

Like and save for later

Hi there! Thanks for stopping by. If you have any questions at all, please do not hesitate to ask! We look forward to shopping with you! ❤️ FP Posh team

Category

Women

Other

Shipping/Discount

$7.97 Expedited (1-3 day) Shipping on all orders

barbwvu and 193 others like this

144 Comments

chicanena428 @hi is this the real store? I absolutely loveeee your line it’s so POSH-TASTIC!!

Feb 14Reply

freepeople @chicanena428 Hi! Yes! This is the official FP Poshmark closet. So glad you found us! ☺️❤️✨

Feb 15Reply

genesysr24 Hi, Do you happen to have the Starling Cashmere Cardigan in stock or near future ?

Feb 20Reply

genesysr24 @freepeople

Feb 20Reply

freepeople @genesysr24 Unfortunately that isn't a style that is available to us. Sorry!

Feb 20Reply

christenande136 Hi! I purchased an item twice. I sent you another message regarding this. I hope it can be fixed as I am acting on it quickly! I love your shop!

Feb 28Reply

freepeople @christenande136 Hi there! I was able to cancel your most recent order since you just placed it last night! Your other order has actually already shipped :-)

Feb 28Reply

thevaultak @freepeople do you ship to Alaska?

Mar 22Reply

freepeople @jcrane784 Yes, we do!

Mar 22Reply

pinkdaizy Hello! I have a free people Piece that I can’t identify. I am not sure if it’s a skirt or a dress or a swim wrap. Is there anyone that can help me out if I post pictures? Thank you.

Mar 29Reply

freepeople @pinkdaizy Hi! If you have it listed and tag us in it, we can take a look and try and help you figure out what it is :-)

Mar 29Reply

pinkdaizy @freepeople I just listed it. Any help I can get I would love! Thank you so much :)

Mar 29Reply

xoxoklowe Hi! Is your store operated by the actual company Free People & its employees? Or are you not affiliated with FP but just source & sell only their line? Thank you!

Mar 31Reply

freepeople @xoxoklowe Hi! Yes! This is the official Free People brand closet. My name's Sarah and I've worked for the company for almost 10yrs! I'm happy to answer any questions you have on our product, fit and assist with styling ❤

Mar 31Reply

ntl_lrnc Hi! I have a super random request! Since you ladies work at FP I thought you might be able to help me as a last resort! :) I tried on a two piece pants set in store last summer but didn’t buy it since ya know, nowhere to go. I absolutely fell in love with it and I can’t stop thinking about it now! If I described it could you possibly help me find the name of the set?? I have tried everything from calling the store to the customer service chat....thank you!!!

Mar 31Reply

freepeople @ntl_lrnc I'd be happy to try and help! ☺️

Mar 31Reply

ntl_lrnc @freepeople thank you so much! I realize it’s a total long shot so I appreciate the help no matter what. Okay so first it came in at least blue and black, maybe more but those were the colors I saw. It was high waist wide leg pants with a crop top. It was linen or another lightweight fabric, and the crop top had a collar. I want to say it was similar to a vest shape? It was definitely available at both Nordstrom and the FP store!

Mar 31Reply

freepeople @ntl_lrnc hmm...was it possibly the Palermo Set or Maggie Palermo Set? both of those were in store and really popular. the top doesn't have a collar though. was it similar to those at all or totally different?

Mar 31Reply

ntl_lrnc @freepeople yes they were really similar to those!! I would say the main difference was the pants were not tiered, they were just a straight wide leg.

Mar 31Reply

freepeople @ntl_lrnc Nothing else is coming to mind! I'll keep thinking on it and get back to you if any other styles strike me!

Mar 31Reply

ntl_lrnc @freepeople thank you!! I appreciate the help ☺️

Mar 31Reply

anniele486 Can I use my fp gift card here?

Apr 16Reply

freepeople @anniele486 Unfortunately not...sorry!

Apr 16Reply

rgarica52 @svasqu_

Apr 26Reply

freepeople @clespo Hi there! Unfortunately that isn't a style we have. Sorry about that!

Apr 29Reply

freepeople @clespo We don't have that either. So sorry! We add new product every week though, you never know what we might have!

Apr 29Reply

angelapangburn @freepeople Hello do you know why it says you don't ship to PO boxes? Wasn't sure if your aware but it does say on all your listings that the shipping you use is USPS priority shipping which does currently ship to PO Boxes.

May 02Reply

freepeople @angelapangburn Hey! Actually we use UPS and cannot ship to PO boxes :)

May 02Reply

angelapangburn @freepeople Oh ok you do ship by UPS thank you for clarifying. It does currently say on all of the items you have for sale that they are shipped by USPS so just wanted to let you know, maybe just a typo from poshmark that needs to be changed?

May 03Reply

freepeople @angelapangburn Good morning! On Poshmark, most users ship via USPS and the USPS note on all listings is something Poshmark is unable to adjust for us to say UPS. Sorry for the confusion here!

May 03Reply

trinkulus Why are you selling on here when you have brick n mortar stores AND a website already.

May 13Reply

alobrien1 @ntl_lrnc could it be the Paloma set?

May 13Reply

ntl_lrnc @alobrien1 oh I think it might be!!! :)

May 13Reply

keilliejones great....like you guys needed to come take all of the small sellers down. This is supposed to be OUR platform. Thanks for nothing Poshmark. way to screw the people that made you!

May 14Reply

raravanis227 @keilliejones seriously what the hell?!

May 14Reply

modernthreadz @trinkulus 👏🏾

May 14Reply

modernthreadz @sluchsinger 👍🏻😓

May 14Reply

modernthreadz @keilliejones 💔

May 14Reply

modernthreadz @raravanis227 😩

May 14Reply

keilliejones @xoxoklowe its the actual company....taking the sales away from the small sellers here. shame on poshmark for allowing this..... they are making it so much harder for the individuals that got them rich in the first place. so sad.

May 15Reply

keilliejones @trinkulus seriously! taking away our sales! damn, cant we have anything???

May 15Reply

keilliejones @sluchsinger its shitty of poshmark to allow this. shame on them

May 15Reply

forgetmenot321 @keilliejones 1000% agree! I already struggle to make even few sales a week spend time on listing sharing try to find tag words relisting editing the time spent on sourcing just disgusted and tired of all this😠

May 15Reply

xoxoklowe @keilliejones @trinkulus @sluchsinger @raravanis227 @modernthreadz @forgetmenot321 I’m with you! I was surprised & taken aback when I found out. It’s wrong for so many reasons. Then to read above that they can use an alternate shipping method when we are locked into one. WTH? Unfortunately, expressing your frustration here will not get you heard. It only makes the ladies, who run this page for their employer, feel badly. It’s not their fault.

May 15Reply

xoxoklowe @keilliejones @trinkulus @sluchsinger @raravanis227 @modernthreadz @forgetmenot321 If you want to be heard, Tweet Manish & PM, write them on IG & thru support, make a tic toc, etc. Get noticed, start a movement, a petition, etc. If enough people explain their position against it, PM will have to listen. They announced yesterday that official brands (PM seller built, retail stores & brands) will get a blue badge on their page to identify them. It’s already begun.

May 15Reply

xoxoklowe @keilliejones @trinkulus @sluchsinger @raravanis227 @modernthreadz @forgetmenot321 oops, I left this out. The blue badge will identify these closets as PM Official Brand Partners. It was in the email news letter they send out.

May 15Reply

pumpkin1012 Wow just wipe the resellers that built Poshmark out the water huh? And you even have different rules.

May 15Reply

pumpkin1012 @trinkulus Amen 🙏 we built this Poshmark community and here you big brands come with your Shop the Official Brand shot outs. On top of that, you big brands have different rules for shipping and probably in no way pay 20% . So disgusted 😡

May 15Reply

pumpkin1012 @sluchsinger yup, I shared my frustration on the Poshmark IG page.

May 15Reply

ashianasmith Hi! I’m wondering if you will get the Ruby button up jacket in stock? Or the quilted dolman?

May 17Reply

freepeople @ashianasmith Hi there! Both The Ruby Jacket and Dolman Jacket are extremely popular items, so it's not likely we'll get them here on Poshmark any time soon! We always have our newest items that are dropping soon at the top of our closet so I would recommend checking those, should we ever snag any of those styles! Sorry about that <3

May 17Reply

oliramzzz Hi! Just wanted to triple check, you don’t ship to Canadá correct? Just the US?

May 23Reply

pippidip @xoxoklowe hi, where did they announce this?

May 23Reply

xoxoklowe @pippidip in the email they sent regarding new features. They did a blurb on the style tags, adding the automatic shipping discount to a listing, etc. They talked about the way to become an official brand partner. Check your email.

May 23Reply

xoxoklowe @pumpkin1012 I’m curious to know if they responded to you.

May 23Reply

pippidip @xoxoklowe 💕

May 23Reply

pumpkin1012 @xoxoklowe no 😂 but interested to know how the average small resellers or thrifters become brands when we’re selling other brands. I have an entire pallet of liquidation Free People items. They were selling great before the official brands came to Poshmark. Now I’m having to practically give it away. Go figure 😊

May 23Reply

xoxoklowe @pumpkin1012 Ugh! That’s awful. I would think if you are selling past seasons & they are selling current that thirfters/resellers would be ok. Theoretically it makes sense but that doesn’t alway translate in practice. I don’t think resellers & thrifters can become a brand. It’s more for wholesalers & people who have created their own brands. The rules haven’t changed just the way they are doing it did.

May 23Reply

pumpkin1012 @xoxoklowe it’ll be okay, just need to adapt and become specific in my brand selection and target audience. Luckily I tested and already have them defined. Will probably end up donating much of the FP stuff to a women’s shelter. In business we have to always adapt and be able to change.

May 23Reply

freepeople @oliramzzz Hi! Unfortunately we are unable to ship to Canada at this time. Hopefully in the future!

May 24Reply

somethingthatsu Why can’t you ship to Hawaii through Poshmark?

May 25Reply

freepeople @psfresh We ship via UPS and unfortunately we are unable to ship outside of the continental US with that carrier. So sorry about that! Hoping to be able to in the future.

May 26Reply

somethingthatsu @freepeople thank you for your reply.

May 26Reply

c_est_lavie @freepeople hi! please see my message under a sweater I purchased 11 hours ago.....its important its canceled please...ty....apologies again...

Jun 05Reply

cassie3racer Hello, I didn’t receive my order and it says it was delivered. What should I do? Thank you!

Jun 14Reply

freepeople @cassie3racer hi! Sorry to hear that. You can open a case with Poshmark support.

Jun 16Reply

beverlyadams922 Hi! I happened upon your closet while reading comments regarding Free People having a Posh store. Your response was level headed and quite helpful to me. I am about three weeks into this adventure and positive comments are what I need! Thank you. ❤️ Beverly Adams

Jun 25Reply

freepeople @beverlyadams922 Hi there! Welcome to Posh! Love your mindset and glad you found us ❤

Jun 25Reply

cmunoz5064 Hi guys! So glad I found y’all on here!! Is this all older free people pieces that’s harder to find now or is it a mix of older styles and new? I see some classic FP stuff 😍😍😍

Jun 28Reply

freepeople @cmunoz5064 Hi! Glad you found us as well! ❤ Our assortment is a bit of a mix -- most is somewhat newer but end of season product and some is a bit older/harder to find. We drop new styles every week! Keep checking back ✨

Jun 28Reply

pumpkin1012 @romeolovesme I’m not sure about anything except that I’ve been on here since day one and worked really hard to help grow the platform. But, go figure. It is what it is. 😊

Jul 12Reply

pumpkin1012 @romeolovesme I know what you mean but it’ll be okay. I’m over the initial shock and just chose to do the best I can on here and be grateful for my lovely regular customers who are FP people. I basically found my little niche 😂 I hope you’ll get your items sold and not stress about it. I do know how you feel and wish you much much success.

Jul 12Reply

hyppiegyppsy Hi, I recently placed an order and am afraid you might send it to wrong address. My user name is hyppiegyppsy. I can’t find a contact button so am hoping this gets to right person. Pls help. This is my 1st Poshmark purchase

Jul 13Reply

celticbeauty Hi again. How often do you get new merchandise in??

Jul 28Reply

freepeople @celticbeauty Hi! We have new arrivals each week -- usually around 18 new styles :-)

Jul 28Reply

freepeople @celticbeauty If you 'like' our New Arrivals listing, you'll receive a notification whenever we have new adds or updates!

Jul 28Reply

dbjmedia @freepeople @joyraffe

Jul 29Reply

poshwitherika @freepeople Ahh so great! Looking forward to shopping next drop🤍🤍🤍

Aug 02Reply

dresslovr Do you take returns? Say when you order a medium and you receive what looks like a extra large? The listing never said anything about being over sized, like a free people web site would. I'll pay for return shipping. Please let me know.

Aug 09Reply

freepeople @dresslovr hi there! As mentioned in the info graphic here we unfortunately are unable to accept any returns or exchanges, and all sales are final. So sorry about that! We also recommend re-poshing items that didn’t work out, and we can always offer a deal on the correct sizes!

Aug 10Reply

sydn3ysta Hi! Anyway y’all would be willing to cancel my order? I really don’t have the money to spend on it ❤️ thanks. It hasn’t been shipped out yet

Aug 14Reply

freepeople @sydn3ysta Hi there. I'm so sorry -- unfortunately I'm unable to cancel your order since it's already processing in our system. It's in 'pick' status, meaning it's being packaged and prepared to ship out.

Aug 14Reply

sydn3ysta @freepeople no way I can resturn it once it gets hers?

Aug 15Reply

freepeople @sydn3ysta Unfortunately all sales are final. So sorry! Our recommendation is to re-posh anything that doesn't work out

Aug 15Reply

bethanystaylor Hi there! You sent me the wrong item. Can we please fix this so I can get the incorrect item back to you and the supercool “sleep in pants” to me? Thanks!

Aug 16Reply

sunchinegirl Hi! I ordered the Free People Black and Tan sweater in size L on August 3rd, and it still has not been mailed out to me. I know it takes longer because of shipping and the Pandemic, but I have received something that Posh has reached out to you. Do you know when it will be shipped? 😜😜

Aug 19Reply

myra_0915 @freepeople hello…I just placed an order last night and would like a smaller size. How can I make this change before the order shops?

Aug 21Reply

myra_0915 Ships*

Aug 21Reply

freepeople @myra_0915 Hi there! Thank you for your order. Unfortunately it's already processing in our system so I'm unable to cancel it at this point. I will say, I've been told that it runs a tad snug and if anything it's better to size up. If the size doesn't work out though, we recommend re-poshing and I'd be happy to give you a great deal on the correct size. Apologies again!!

Aug 21Reply

myra_0915 @freepeople thank you for the quick response. I didn’t want to cancel. Just wanted the size changed. But if that’s not possible either and it runs smaller it may work out. Thanks.

Aug 21Reply

freepeople @myra_0915 Thank you for your understanding! It's an awesome duster -- hope it works and you love it ❤

Aug 21Reply

cortling Hi! Do you have the emily midi dress in ivory available? Thanks! 💕💕💕

Aug 22Reply

freepeople @cortling Hi there! Unfortunately we don't have that style at this time. You never know in the future though!

Aug 22Reply

calilove_12 Good Morning! I’ve set up a bundle and I also have an order that I was hoping to cancel (since I bundled the item). Thank you!

Aug 23Reply

sabrinawalters hi there, I looked to install the free people app today and it wasn't available on Google play anymore. can you tell me why? ty

Aug 23Reply

freepeople @sabrinawalters Hi there. Do you have an android? I actually have a Google Pixel myself and unfortunately the FP app is only available for iPhones

Aug 24Reply

sabrinawalters @freepeople that's the most ridiculous thing I've ever heard!! why wouldn't it be available for people with regular, inexpensive phones? I've HAD the app before.

Aug 24Reply

freepeople @sabrinawalters I'm not sure, so sorry!

Aug 24Reply

erinuporsky1217 @freepeople - I can’t believe it! My daughter is starting her freshman yr, is an literal artist & when it comes to her hair/make up, this amazing teenager can change her look in a split second-it took us weeks & weeks to put bundles together & find Bundle discounts to get her the #freepeople Sweaters, tops etc items! We did so much brand target searching that I can’t believe your official PoshmarkPage didn’t reach us! I can’t wait to @her tomorrow! 💚✌🏼🍀TY, Erin

Aug 30Reply

freepeople @erinuporsky1217 So glad you found us!!! ❤

Aug 30Reply

lisahise77 Thank you for your kindness and fairness. I love this page. I want that upcoming white top. With the treatment of my NF, pain from the tumors, it’s made me gain so much weight, size 0 to a XL. And so replacing so much clothing, the prices are fair. Thank you. I hope to buy from you again.

Sep 11Reply

smorris155 I just love the color of your nutmeg just wondering what do you have that is nutmeg as in an outfit?

Sep 19Reply

smorris155 looking for ruffle me up sports bra in nutmeg?

Sep 19Reply

fashionsulove Love ❤️ your page. Thanks for sharing with us. 🥰

Oct 10Reply

sherry1114 @chicanena428 ditto!! myself I am opening a huge closet in the near future with an immense amounts of clothing, shoes home decor and more I hope that you follow me thank you have a sweet blessed day, yes and I love Free people clothing just getting to know it 🌞🌺

Oct 12Reply

tiffsala @ornamentalstone

Oct 15Reply

snichole82 @freepeople hi, I was possibly interested in a few items, but curious why you can’t ship to a PO Box, if Poshmark allows it, since their label is through USPS Priority Mail?

Nov 28Reply

freepeople @snichole82 hi! We actually use UPS as our carrier. So sorry about that!

Nov 28Reply

marnielynn831 Sarah & Nora, I just purchased a dress from you guys 10 days ago I spoke with you guys three days after the dress was purchased and you assured me that it was going to ship in a day or so the dress is still not shipped Poshmark contacted me today and told me that I was able to cancel my order and they did cancel it but the funds that were used will be tied up for 14 days until they clear in my account again and that’s my Christmas money very inconvenient

Dec 10Reply

marnielynn831 so when you say you ship in five days I wish that were the case.

Dec 10Reply

mimiw9 Just saw this..no shipping to Hawaii??

Jan 23Reply

freepeople @mimiw9 unfortunately not, so sorry!

Jan 24Reply

mimiw9 @freepeople bummers😞

Jan 24Reply

racygrace I put the wrong address for shipping. Can you please help me switch it out?

Mar 05Reply

slmellio404 When is my item going to be shipped??

May 19Reply

slmellio404 Tomorrow will be five days and I’ve gotten no response back from you about my item on its shipping!!😊

May 19Reply

freepeople @slmellio404 Hi! We responded to your comment on your order convo page! Apologies for the wait!

May 19Reply

klock4444 Is there a way to buy wholesale?

May 26Reply

kalamela Aloha, I just purchased a bag from here and realized you do not ship to Hawaii. Hope there is an exception! Mahalo

Jun 01Reply

puzzlepieces @trinkulus exactly!

Jun 27Reply

zara_thustra Bought on 7/14/22. Nothing happening for days…contacted and was told it was “picked” the the warehouse. Today, 7/22, still no update, nothing shipped. This was my first and last order with you. Most private sellers, including myself, go out of their way to ship fast. Seems you don’t need to. What a disappointing shopping experience

Jul 23Reply

zara_thustra @marnielynn831 Right!

Jul 23Reply

freepeople @zara_thustra Hi there! We are so sorry for the trouble but we are experiencing a large volume of orders and our warehouse is doing its best to keep up with these orders. We do not think ourselves above any of the hard working sellers on this page, we appreciate the dedication of each and every customer/seller on this page. We appreciate your feedback and time on this situation. In regards to your recent purchase we did reach out over the order chat room, thank you again for your time! :)

Jul 23Reply

lizgomiela Do you accept offers?

Jul 25Reply

freepeople @lizgomiela hi! we are always open to offers ☺️

Jul 25Reply

kelsylikesshoes what are you guys a level 2 ambassador when your shipping time is 3 days? I thought the qualifications for being a level 2 ambassador were to have shipping times UNDER 3 days?

Aug 08Reply

livindisneylife Hello, I just wanted to take the time to THANK YOU very much for a few reasons 1) I love the way you put measurements on all your listings. 2) Your listings are very self explanatory 3). The shipping time is amazing!! I put a order in on Sept 19, and received my order Sept 22 (like 6 am) and I live on the opposite side of the United States. You all seem so nice and considerate! Thank you again very much, and hope you all have a great day!!! Jennifer

Sep 22Reply

freepeople @livindisneylife Aww, thank you so much! We love to hear that you had such a great experience shopping our closet. We appreciate you!! ❤❤❤

Sep 22Reply

janalvpach Hi, why not ship to HI, PR, VI? @freepeople

Oct 18Reply

freepeople @janalvpach Hi there! We ship via UPS so we have a few restrictions unfortunately. So sorry about that!

Oct 18Reply

meghancox Can I pick up at the center city location?

Feb 20Reply

freepeople @meghancox Hi there! All items ship directly from our warehouse and will be delivered directly to you :-)

Feb 20Reply

house_of_tara @trinkulus why are you selling on here? Rude.

Feb 23Reply

house_of_tara @keilliejones Insecure and rude

Feb 23Reply

_bella0710 @freepeople Hi, left you a message on a order I received.

May 03Reply

fashion_rx Hi I was wondering if you had any oasis midi dresses?

Aug 13Reply

freepeople @fashion_rx hi there, unfortunately we don't have that style available to us at the moment!

Aug 13Reply

calicadochilds @freepeople hi! Will you be stocking the pleated micro mini skort?? (Any color) thanks! :)

Oct 10Reply

smartladycj Hello @freepeople. I received an order I placed but one of the items was not delivered. The package slip shows 5 items but I was charged for 6. I am missing the Boss Corba Tank. Can you please tell me how to address this issue. Thanks so much. This is my order number. 65e23354013d2a9c64dcccf0

Mar 06Reply

freepeople @smartladycj Hi there! I'll reach out to you on your order to assist with this :-)

Mar 06Reply

maravilla_hp Hello @freepeople . I received a message about an order I had placed being canceled because you guys don't ship to PR. I was a little disappointed but I totally understand. That being said, by the time I got your message, I had already placed 4 orders total. At this time, you guys have only canceled 2 of them. Could you please cancel the other 2 orders as well: 65ea33d8bee4b009cb1eef2f, 65ec7361d5d2c1ecafece7da? I would appreciate in order for the funds to be released back to my account. TY!

Mar 12Reply

erincnora I placed an order on March 13th and then watched your show where you were selling the same item… only to realize this morning that you cancelled my order for no reason! I’m beyond upset as I really wanted this item. I don’t understand how I can make an offer, you accept, and then I watch a show where you are selling the same item and size I ordered, and now mine is cancelled.

Mar 16Reply

freepeople @erincnora Hi there! I'm sincerely sorry that your order was cancelled! It turns out our inventory on that style was off --- anyone who ordered the size 6 had their order cancelled. Again, so sorry about this!

Mar 16Reply