Preowned. Some imperfections around the loop on the flap (pics 4+5), but the outside and inside is clean, zipper works good. Has storage smell. The strap can be worn both ways as shoulder and as a crossbody. This was a VIP gift, so it does not have a serial number, or card, no dust bag. New to Poshmark? Use a code HOTMINSHOPPIN for $10 off your first purchase!!